game freeze

I have never encountered this problem before: everytime I click on one particular farm to begin production, the game freezes. I have 8 maxed farms all in all. the other 7 farms work but this particular farm is bugged. I had to reload the game each time i accidentally click on it. i have cleared my cache 3x but it's still happening. please help! thanks.

bravo1423 | ID 1134580

 

this is generally a cache issue after you clear your cache completely log out of game and reboot your computer try using a different browser or different computer let us know how you get on
Happy gaming

 

Tassie, I see quite a lot of these sort of posts, and I believe I have come up with the reason they occur. Yes, clearing the cache does usually work, but this does not necessarily make it a cache issue. It does, I believe, come down to a very simple programming error.

Let me explain.

When we click on a production facility, the game opens to whatever item was last produced. Hence if we last produced potatoes, click on a farm and we again see the potatoes appear. This is true for all production facilities, farms, mills, bakeries, brickyards, breweries etc. However (and this is the important part), when an event stage calls for some production, extra slots are added to the start of the list of items that can be produced. For example, the current circus event requires an amount of hay and carrots to be produced, thus 2 extra get added. The player doesn't need all farms to be producing these, so starts producing something else as well, let's say barley. Then when the carrots or hay are finished, he hands them in at the event plaza. Now the barley completes, and he goes to start another production run on that farm. Instant game freeze, the screen goes gray, nothing happens, refresh required.

Why? What has happened?

It is my belief that the game is storing the last item produced as a number, and tries to next open the facility at that same slot. But that number is now higher than the maximum number of items that can be produced, since the event required items have now been removed from the list since they are no longer required. Bingo, game freeze, programming fail.

Clearing the cache works because the last item number probably gets set to zero, resulting in the first item being displayed instead of an impossible item. A simple IF statement in the code would prevent this from happening.

Hope this helps some, with a permanent fix created by the development team.

 

I will pass this on to the team.

The other quick fix that works every time without fail is to just use another computer to click on the problem building.

 

I agree that both clearing the cache and/or using another computer both work, and for the same reason. Clearly the last item number produced for any given facility is stored locally on the player's computer, and both these actions would result in them being seen by the game as zero. In computer programming speak, zero is often the first item, hence it works. Sort of.

From your perspective you guys must get tired of continually answering the same questions. From the players perspective, they get tired of having to continually ask, worse yet they just pack up and leave the game. The better solution would surely be to address the underlying cause, rather than applying a band-aid.

Feel free to close at your pleasure, thanks for reading and passing it on.

 

Thanks for the input and dont worry about players leaving strangely the active numbers are growing everyday the game is now very widely played.