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Discussion in 'General Archive' started by TellusXIV, Oct 3, 2014.

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  1. TellusXIV

    TellusXIV User

    Got this when trying to login today.
    Hope its of some use, you may close.

    An error occurred while processing your request.
    Reference #97.b7df55b8.1412362063.4981c2
     
    TellusXIV, Oct 3, 2014
    #1
  2. daniel23492

    daniel23492 User

    I got that too. Don't know if it's the same reference ID.
     
    daniel23492, Oct 3, 2014
    #2
  3. MitziMiniBy

    MitziMiniBy User

    I had that too, and not until now could I log in (game and forum).
    For me, it was each time when auth3.bpsecure was trying to load. Ref. each time started with #97. the rest of the reference changed each time I tried to log in.
     
    MitziMiniBy, Oct 4, 2014
    #3
  4. -Wizz-

    -Wizz- User

    The login issue has been resolved.
     
    -Wizz-, Oct 4, 2014
    #4
    daniel23492 likes this.
  5. TellusXIV

    TellusXIV User

    Still get this now and then. Mostly at night.

    An error occurred while processing your request.
    Reference #97.bf5a0317.1412643084.233d3efc
     
    TellusXIV, Oct 7, 2014
    #5
  6. rossio

    rossio User

    I get that too once in a while, thankfully I have not been playing an event (yet) when this is happening.
     
    rossio, Oct 7, 2014
    #6
  7. -Wizz-

    -Wizz- User

    We are aware that this issue is recurring and our team is working to fix it.
     
    -Wizz-, Oct 7, 2014
    #7
    rossio likes this.
  8. PirateLee

    PirateLee Guest

    Has this now been resolved for everyone?.
     
    PirateLee, Oct 8, 2014
    #8
  9. TellusXIV

    TellusXIV User

    It worked most of the weekend.
    Yesterday evening the game started to behave a bit sluggish.
    Late night the "An error occurred while processing your request." started again.
    Today it has worked fine so fair.
     
    Last edited: Oct 13, 2014
    TellusXIV, Oct 13, 2014
    #9
  10. PirateLee

    PirateLee Guest

    For what it is worth I had the same issue with my own account yet I could log on through the support system. I have reported this to the team and they are looking at system wide issues.

    Hope they can stabilize it very soon for us all.
     
    PirateLee, Oct 14, 2014
    #10
  11. Arsuru

    Arsuru User

    If it helps, I had this happen once a few days ago and the only thing that would fix it was rebooting my computer.
     
    Arsuru, Oct 14, 2014
    #11
  12. PirateLee

    PirateLee Guest

    Just so everyone ( along with our friend Tellus) I have made this issue a focus of this weeks report to our developers and asked them to really concentrate on these problems and get them fixed as soon as possible.

    Believe it or not they do take notice of what we ask them so I am confident they will work on this very quickly.
     
    PirateLee, Oct 15, 2014
    #12
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