Task Completed, Reward Frozen

My ID#8758736. Problem: Completed the "Sell 100 beams" task and it shows a green check but won't let me collect the rewards, Please fix this (and I do understand, glitches happen ). Thank you for taking the time to help, much appreciated

 

If you can add the name of the task (white text on blue background) it will help moderators to find it.
If the name is Sell 100 beams just disregard this.
Problem like this is often fixed in one day.

 

This is the quest beam me down,

I tried to fix this for you but your computer is switched on so I am blocked for your security.

Email support when you are turning off for a while and I will jump on and fix it.

Please note logging out is not enough your computer needs to be off.

 

I play on three different computers; how do I let you know all of them are off? Mine may be off but my roommates' on (we share systems based on our schedules). At least one of them is usually on almost all of the time. Thank you for trying to fix this...don't know what to do at this point

 

Really sorry but I cannot get onto your system while it is switched on this is not my call it is for your security.

Switch them all off around this time and email support (not post on the forum) I do all support tickets both morning and evening Australian time 7 days a week so that will catch me online and I can fix it for you.

 

Perhaps a part of your sleeping time is shared? or school/work time?
gl hope it get solved

 

Just for the record I tried again today but your system is still on, I will close here now and wait for you to contact us at support.