email address

good morning! I am having trouble changing my email address, I just changed my email address when we changed service providers several week ago to BUT now I just upgraded to windows 10 and I changed the email address to because I couldn't get the first one to work anymore with windows 10!! the problem is that when I try to change it they want to verify by sending me an email to my old address ( ) BUT I can't get to it!!! can you please change my email address to please and thanks,cheers,colette

 

Hi Collette, I have edited out your email addresses to protect your personal security, when giving out personal information it is always best to do that privately.
Now to your problem of changing your email address, unfortunately I am unable to do this as there will still be a confirmation email sent to that old address. How ever if you fill out a support ticket they may be able to help you from there as the powers that be have more in their toolbox than I do
let us know how you go

 

okay thanks for the reply but I don't have much faith in the ptb....I was waiting for them to fix my botatic garden.....I upgraded it to the max and it "didn't take" ....after weeks of waiting for them to fix it, do you know what their solution was? they put me back a level and now I have to finish the production 160 times.....again lol!!! I am interested to see if when I upgrade it again if it will take this time!!! okay I will fill out a support ticket and see what happens

 

Thanks for letting us know about the botanic gardens upgrade I have forwarded your concerns on this matter on to see if we can revisit that problem, no promises though but it wont hurt to ask. On the matter of your email address please let us know when you fill out the support ticket.

 

we can be of no further help here and will continue via email
thread closed