Game Won't Load - Stuck on Blue Screen

Good morning,

I have been trying to load the game for 2 days now, off and on. I was in the game yesterday morning briefly and then not able to load again after that. This morning I have had it loading for over an hour without success.

I have tried IE, Firefox, and chrome. I have reset and cleared cache, etc.. I have re-booted the computer. Non of these things are helping.

Any help that you can give would be greatly appreciated.

Thank you so much for your time. Hope you have a fantastic day.

bleedgames | ID 9295538

 

bleedgames Have you cleared your caches, adobe and browsers. Have you tried a different browser. Sign out and shut down the browser and then shut down and restart computer. I was able to sign into your account, so the most likely cause is a connectivity issue between you and the servers. We have had a few similar complaints and the powers that be are looking into the situation. But the issues appear to be localized and not system wide. Please let us know if any of these fixes worked

 

Good morning,
Thanks for responding. I had already tried all of those things but will do so again. Maybe this time is a charm. I'll let you know if I'm successful or not.

Thanks again,
bleedgames | ID 9295538

Good morning again. Sorry to say that doing all of the normal clearing and rebooting did not work again. Any help again on your end would be greatly appreciated.
Thanks so much,
bleedgames | ID 9295538

 

Hello bleedgames,

We are sending your account to our developers team, so they can verify what is wrong.

In the meantime, could you please be so kind to answer to this questions:

• Did you collect the rent, if yes, on which playfield? On which building?
• Did you use the rent collector or did you do the action manually?
• Did you start a production of goods, if yes, which one exactly ?
• Did you start a weekly event? if yes, which one?
• What were mood and energy levels?

 

You are taxing my little brain, lol.
Yes, I did collect rent from the city. A variety of buildings including pre-fab, suburban, etc. I don't remember what they are all called. Maybe tenant building, the one that gives education points instead of city credits. Garage, and quite a few others.

No, I did not use the rent collector, I did collect manually

Yes, I started production in the sawmills, farms, bakery's, and I think the brickyards too

No, I did not start a weekly event

Both the mood and energy were at excellent level. Way over the top

I hope this helps.

Thank you so much for trying to help me out. I really do appreciate it.

Hope you have a nice day/evening.

Thanks again

bleedgames | ID 9295538

 

Hello bleedgames,


Thank you so much for your information, sorry we had soooo many questions, but your answers will help our develpers team to understand this kind of problems.

And... Your account is fixed now, you can have fun again in our game.

Cheers,

Artisan

 

Thank you so much. You guys have been wonderful. So attentive. I appreciate it. Thank you again.
Enjoy your day / evening,

bleedgames | ID 9295538

 

Hello bleedgames,

Thank you for your patience and kindness!

Once you have your problem solved, we will close this thread.

Thank you for informing us.

If you have any other doubt, please be kind to open a new thread.

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