Game won't load

Discussion in 'Questions & Bug Reports' started by libertyel, Apr 24, 2017.

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  1. nennesby

    nennesby User

    It is accurate 11 hours since I recognized that the game did not load - I was alone with that problem...

    And the first post was 6.52 am - I cannot calculate how long time that is ago,....
     
  2. Evilviper

    Evilviper User

    I am seeing 11 hours as well. I posted my first at 8am my time. It was down 2 hours before that, and it has been 2 hours since then. In other words, I have been aware of this issue for 4.5 hours, yet I am not a mod. I am just a new player, level 21 atm.
     
  3. fbrozow15

    fbrozow15 User

    I am also having the same problem. Goes to blue screen and just keeps loading!
     
  4. Elco

    Elco User

    Guys, it is only fair and logical that the devs' team does not work 24/7 so they can at best have been made aware of an issue when they started their working day (yes, for them it is work while it is fun and relaxing time for us) this morning :) We think in terms of what time it is for each one of us, but it might be slightly different from where the team is located. So what might be like early morning to some, could still be in the middle of the night for others and anyway, people usually don't start their working day in the office before 9-ish me thinks.

    I would have liked to play today but that doesn't seem possible so no other choice than to be patient until tomorrow, before catching up with my city where I left it last night.
     
  5. nennesby

    nennesby User

    I German (where Bigpoint is situiated) it is 10 hours since normal jobtime started - so I suppose they have left job for today now.....


    wau.... It works now;-))))))))

    No it only worked for ½ minute.... ;-(((
     
    Last edited: Apr 24, 2017
  6. In my case, logon has not been possible since 06:00 CEST - that is right now just over 13 hours ago.

    Hope a solution is ready soon

    Thanks
     
  7. Ailín-77

    Ailín-77 User

    The game is running, I'm in town
     
  8. nennesby

    nennesby User

    here too;-)
     
  9. Elco

    Elco User

    I'm back in my city! Woohoo! One happy mayor again :D
     
    swisswolfy likes this.
  10. libertyel

    libertyel User

    Well since this was my post, I'll say that my city works now thank you very much . You can close the thread now because I didn't expect all the notifications from the multiple posts. Thanks again for the help.
     
  11. Evilviper

    Evilviper User

    Game still isn't loading for me...
     
  12. s.c.lynx

    s.c.lynx Game Administrator Team RisingCities

    Evilviper - try clearing all of the cache's and closing your browser and rebooting the device. I did this and have had no problems since.
     
  13. sisondar

    sisondar User

    Hello,
    Few weeks I can't load the game. I'm asking for help.
    ID 6058123
     
  14. AnaLu138

    AnaLu138 User

    Same problem ID 9399272
     
  15. s.c.lynx

    s.c.lynx Game Administrator Team RisingCities

    I have passed the information on to the correct people. It may take a few days.
     
  16. gala_girl

    gala_girl User

    My game is blocking, the cache is clear
    gala_girl | ID 9052318 For a week I can not play
     
  17. s.c.lynx

    s.c.lynx Game Administrator Team RisingCities

    gala_gala I have sent your information up the chain of command. I realized that I did not respond to one of your comments with an explanation. The "Powers that be" have decided that we are no longer able to reset the players game. The reason is that they need to know when this is done to head off potential problems in the system.
     
  18. gala_girl

    gala_girl User

  19. s.c.lynx

    s.c.lynx Game Administrator Team RisingCities

    I have passed the information up the chain of the command once again.
     
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