Account recovery

Discussion in 'Game Discussions & Feedback' started by koko_ss_90, Nov 4, 2019.

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  1. koko_ss_90

    koko_ss_90 User

    Please help me.
    I have another account but I forgot the nickname so I can't sign in.
    My email is but when I try to write it down in the form to recover my nickname it says that it send me an email but I never received any email .. I try from 1 week now and nothing happens, there is no recovery email in my inbox.
  2. s.c.lynx

    s.c.lynx Game Administrator Team RisingCities

    koko_ss_90 We are sorry but this is above our abilities. The only possible solution would be to submit a support ticket.

    A few randomn thoughts:
    • Did you create your account under a different e-mail account
    • Have you tried variations on the nickname you used
    • Has it been a long time since you last accessed this account
    These are only thoughts and are not solutions to your problem. Please submit a support ticket for additional help.
  3. koko_ss_90

    koko_ss_90 User

    How to submit a support ticket ?
  4. danda-vnovis

    danda-vnovis Board Administrator Team RisingCities

    Hello koko_ss_90, you can contact support from login page .. here is the link
    or directly from game. I think the best solution will be to click on the link I gave you and fill all necessary informations there and send it. Support will try to help you.

    Nice evening