Bug on Production Farm

Discussion in 'Questions & Bug Reports' started by JFreitas, Jul 17, 2019.

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  1. JFreitas

    JFreitas User

    Good afternoon, I'm having problems in two farms, when I open to start making the game screen it's all black and I can not do anything else, I have to restart the game again, I've tried to open it in other search engines but it's still the same, Thank you for solving the problem, thank you.
    JFreitas | ID 10104233
     
    JFreitas, Jul 17, 2019
    #1
  2. s.c.lynx

    s.c.lynx Game Administrator Team RisingCities

    JFreitas - We have tried to access your account, but it appears you are in your account, and we can not access it. Please sign out and we will try to remedy your situation.
     
    s.c.lynx, Jul 17, 2019
    #2
  3. JFreitas

    JFreitas User

    Okay, I already left, I'm sorry, thank you.
     
    JFreitas, Jul 17, 2019
    #3
  4. s.c.lynx

    s.c.lynx Game Administrator Team RisingCities

    That is fine, both of us being in your game at same time is a rare occurance. Often you can repair this issue yourself:

    Start by clearing out both your adobe and browser cache's
    Try to repair this issue by starting the game in a different browser.
    Start a production in your farml.
    Close the game and browser and start again in the original browser.

    We have restarted the Farms for you. Let us know if they are working properly for you.

    Have fun building your city
     
    s.c.lynx, Jul 17, 2019
    #4
    Rosomack likes this.
  5. JFreitas

    JFreitas User

    The problem has been solved, thank you.
     
    JFreitas, Jul 17, 2019
    #5
  6. s.c.lynx

    s.c.lynx Game Administrator Team RisingCities

    We are closing the thread at this time.
     
    s.c.lynx, Jul 18, 2019
    #6