Cineplex broken (again)

I've had an issue with the cineplex - it's taking a ticket off me, but the film gets stuck on a black screen, and I get nothing. The only way to unblock it is to refresh the browser or cancel the screening, resulting in no reward.

So films have worked - most have not.

Chrome / ID 4204210

 

Same problem here - happens very often - doesnt help wether I change browser or not.. :-/

dahlinaah | ID 7315773

 

Ditto :-( I don't think I've been able to claim all three rewards in a day yet. Just lost two tickets today and still nothing.

 

Make that all three down the pan for today. And yes, my popup blocker is switched off so it's not that.

 

I am sorry but this feature is outside of our control it is provided by external advertisers and we have no input whatsoever.

 

I've had 3 films work each day for the last 3 (I'm in UK). It helps to have a reasonable broadband speed, and as well as turning pop-up blockers off you probably have to turn off any ad-blocker you have, as these films are, ultimately, ads.

 

I've been having issues also. I've had a few days where I was able to 3 films and all was fine, but the last week or so it either doesn't start the film at all (all that appears is a black box with white border) or nothing at all.

 

We have passed on the issues to the providers of this feature and hope it can be fixed soon.