Cineplex "YouTube" Problem

Allo...
First <Happy Holidays, and a Pleasure to say "Bonjour" to You, Sorry for the reason though... Smile and breathe.. it's about the 'plex.. again.. Sorry ahead of time..
I wasn't going to evre have written to You.. But I beleive that I have been more than "patient" . To date ... I have lost 12 MM.. and this is only for the Cineplex..
Yesterday , I had gone to the Cineplex and I had been blessed to actually,BOTH.. watch "And" receive 1 MM,successfully..and I had been returned to the screen ,wereby it asks you if you want to "Watch, another film?"
I had ,with faith, pressed on the " OK" to watch anothre film. Then,a white small box had opened; (At this point, I was feeling pretty happy )as I had thought that I was going to actually "Watch" and receive 1 MM for having done so , again..
Sadly, not the case.. The white box had opened -up, and there was a " small picture and Words about this Taboo(n) (?) drink ... I had clicked ok, and it had opened My "Entire" screen to the "YouTube " page. I had wached the film, yet I had no way to return to RC.. Except to refresh the page.. So at this point, I had only lost "1"MM..
I had decided , to wait ,for a while and try again..(hoping that I was Not going to have a similiar problem happen to Me), once again.. Well,not the case.. it had done the "almost "exactly" the same thing as I had stated above.
The only difference, was that I had an approx. 2 -3 sec. opportunity, to click on the "Box"Get Reward"(?) or something to that language.. sadly, at the point I was about to click on the box, to receive My reward..It had once again brought Me to YouTube.. again. What is going on with this? I can't have been the ONLY person ,that this hapened to.. Plz help.. Thanx ..!
I hope that You,are able to comprehend My "broken English".. Happy Holidays..Pirate Lee.. Gros Biz... LadyVee aka QueenVee...... <3

User=id= LadyVee(Forum name: QueenVee)
Lvl:26 ++
Joined :09/03/2013( approx..)

 

Hi again
We have so many players with your exact problem we have all lost count, we are getting dozens of emails/tickets every day from around the world.

All I can say is the dev team are trying to work with the external providers to get this feature working as it should.

 

When I have watched a movie I always click ok, leave the building and wait 30s-1min before looking at next movie, I have failed only a few times.
If this effect anything or if its luck, or rather others are unlucky, I don't know.
If this help anyone then fine, if not well your not worse of at least.

 

Thanks for this as lag does appear to be our biggest issue in this feature.