Having Major Issues TECH REQUIRED.

Discussion in 'General Archive' started by NessaMessa, Apr 1, 2015.

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  1. NessaMessa

    NessaMessa User

    NessaMessa | ID 7349812

    Ello, Seems there is a Major Issue going on with the game.
    And its not just Limited to Quest not completing.

    Over the past couple days: Issue with Quest Not Completing like they should.
    Case in point: City Hall was Upgraded to Level 4, then Level 5, Only for Quest to upgrade not completing Twice. Tech has to Correct the issue so one could receive Reward.

    Today: Several Times I have Repeatedly tried to finish upgrading buildings ( Farms to level 3, Dinner upgrade to level 2, Etc. ) None of which have completed as it should have. You Click to start the upgrade step ( 1 through 3 or 1 through 4, etc. ) and none of which completes OR Says you didn't even Start it. And if you Do Finish it, It Turns around and Goes back one Level as though you didn't do it in the first place. And Each time your Losing Metro Money, Losing building Supplies, Losing Time, Losing City Credits And you end up having to try and Do it again.
    Also, Cinema is not functioning Properly You complete Videos and get NO CREDIT ( Meaning no Reward of 5 metro Money ) Or It says you Never watched the Film or the Film Constantly Repeats itself over and over again, Again with no Reward.
    Another Item, City Credits...
    I have been working on a Quest to get 700,000 City Credits. And in 4 days Have not completed that. I know I have only gotten about 400K. Its saying I have collected over 600K. So it must not be calculating correctly. Either that or its counting Production and Education Points in the Total when Collecting Rents.

    Anyway....
    To Try and see if this was going on From the PLAYERS SIDE. I Deleted Browser History, Deleted Cache History, Deleted Flash Player History, Did a complete Restart of the computer, And NOTHING FIXED IT.

    So this is a Major Issue coming from GAME SIDE. So Please Can Someone Figure out what is going on and Try to Fix this properly. Because I sure don't want to have to spend anything else or Lose on Events etc. because the game Malfunction is Killing us here. Please Please find the issue.

    Thank You

    Ps I would like to ask anyone else having the same issue. Just leave their ID below so you know its not just me here. :)
     
  2. Thanks for your post please fill out a support ticket and you problems will be looked at from there you will also neet to give your id number so that your account can be found easily. Please advise here when you have done this.
    Thankyou
     
  3. Erica

    Erica User

    Hi Nessa. Just on the Cinema issue, I doubt it's related to your other issues. You describe what most users go through at one time or another with the Cineplex. Hope that helps a little :)
     
  4. NessaMessa

    NessaMessa User

    Ello,

    Well I had sent a Report to Support about what I been having going on with my Game.
    They suggested completely Deleting Flash Player doing a Restart, Then Reinstalling.
    I did this and have been testing to see if everything works properly again or not.

    So Far IT IS WORKING. I had a minor Little bug which was some buildings missing, but after a refresh they came back.
    Anyway, So far the Production items I started are still going, One ( Tomatoes ) finished like it was supposed to.
    My Upgrade on a Farm, I have been trying to complete for 2 days now ( Upgrade Level 3, Stage 3 and Stage 4 ) I have finally finished
    Stage 3 and still have about 20 minutes on Stage 4. Hopefully, Will find out soon if it completes and Stays completed this time.
    I completed a Quest and was able to receive the Reward As Should have without it messing up or Not allowing me to get the reward.
    Even the Cineplex is playing Videos and giving me the Rewards as it should.

    The only thing I still am not able to do is Click on my City Hall. ( I can hover mouse over it and it will show timer, but will not allow me to click on the City Hall to open the Window that shows Upgrade, etc. ) Which I figure maybe its because I still have to get 250 to 300 more Residents before it will allow me to even check what I need for the Level 6 Upgrade. Not sure if that is the reason or not so will have to find out after I get the Residents. I could swear it should allow me to click it at any time but. again not sure.

    Anyway will post if anything else changes or does work or doesn't.
    Thank you again.
    Will keep you posted. :)
     
  5. thankyou nessa I will close here and If further problems arise please start a new thread :)
     
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