Log in problems!

My game gets stuck loading on the blue skyline. Can you help me? ID 8725369

 

G`day Brian, have you done all of the following including your flash cache. If we know this information it will be of much help to us in resolving your problem, In the mean time I will reset your data.
Can you advise if your problem is resolved
Could you please try the following advice below and also try logging into your Game Account to see if this helps with this issue?
Also try to log in with google Chrome, it seems to be the browser that best supports this game

Please delete your browser cache. We've compiled a guide on all major browsers for you here.

• Internet Explorer 6:

Tools --> Internet Options... --> Delete Cookies and confirm with "Yes". Afterwards, delete files (check) and confirm with OK.

• Internet Explorer 7 + 8 (IE7 + IE8):

Tools --> Internet Options... --> Delete Browser History ... --> Delete All... (check) and confirm with "Yes". Afterwards, click "OK" and all files will be deleted.

• Internet Explorer 9:

Tools --> Delete Browser History
Remove checkmark from "Keep preferred sites"
Add checkmark to "Temporary Internet Files", "Cookie", "History" as well as "Download History".
Then click "Delete".

• Firefox

Tools --> Delete Latest History --> Add checkmark to Cache, Cookies and Visited Pages and Download History and then select "Delete All" and confirm with "OK".

• Google Chrome

Click the wrench icon in the browser's toolbar. Select "Tools" and then "Delete Internet Data". Add checkmark to "Delete Browser History", "Delete Download History", "Delete Cache", "Delete Cookies and Other Website and Plug-in Data" and then click the "Delete Data" button.

• Safari

Select "Safari" in the browser menu and then "Delete Cache". Confirm with "Empty".
Please then close your browser, open it again and log back into the game.
--------------------------------------------------

Also check if Flash player is updated and its cache cleaned as well.
You cant try using a different computer to log into the game as this will also reset your cache

We hope we were able to help you with your concern and wish you lots of fun playing!

 

Tak.Det er løst.YESS

 

Does that mean your problem is now resolved?
I have no idea what this means. Tak.Det er løst.YESS