Lumber mills crashing game

Discussion in 'Questions & Bug Reports' started by lucysnowe, May 5, 2016.

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  1. lucysnowe

    lucysnowe User

    Hi

    Two of my lumber mills are not working. If i click on them the game freezes and I have to reload. This has been happening since yesterday. Could you help please?

    ID 9442320
     
  2. G'day Lucy,
    if you perform the following recommendations on a regular basis you will find that your game will run a lot smoother and it will also fix your existing problem. How ever I will also reset your game this time
    Could you please try the following advice below and also try logging into your Game Account to see if this helps with this issue?
    Also try to log in with google Chrome, it seems to be the browser that best supports this game

    Please delete your browser cache. We've compiled a guide on all major browsers for you here.
    • Internet Explorer 6:
    Tools --> Internet Options... --> Delete Cookies and confirm with "Yes". Afterwards, delete files (check) and confirm with OK.
    • Internet Explorer 7 + 8 (IE7 + IE8):
    Tools --> Internet Options... --> Delete Browser History ... --> Delete All... (check) and confirm with "Yes". Afterwards, click "OK" and all files will be deleted.
    • Internet Explorer 9:
    Tools --> Delete Browser History
    Remove checkmark from "Keep preferred sites"
    Add checkmark to "Temporary Internet Files", "Cookie", "History" as well as "Download History".
    Then click "Delete".
    • Firefox
    Tools --> Delete Latest History --> Add checkmark to Cache, Cookies and Visited Pages and Download History and then select "Delete All" and confirm with "OK".
    • Google Chrome
    Click the wrench icon in the browser's toolbar. Select "Tools" and then "Delete Internet Data". Add checkmark to "Delete Browser History", "Delete Download History", "Delete Cache", "Delete Cookies and Other Website and Plug-in Data" and then click the "Delete Data" button.
    • Safari
    Select "Safari" in the browser menu and then "Delete Cache". Confirm with "Empty".
    Please then close your browser, open it again and log back into the game.
    --------------------------------------------------

    Also check if Flashplayer is updated and its cache cleaned as well.
    You cant try using a different computer to log into the game as this will also reset your cache

    We hope we were able to help you with your concern and wish you lots of fun playing!
     
  3. lucysnowe

    lucysnowe User

    That fixed it, many thanks
     
  4. were always happy to help nice players :)
    Thread closed
     
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