Residential improvements not working?

I noticed today my energy was at just a tiny bit above 75% which is dangerous ground to be on for production. So I equipped some of my homes that had improvements that had expired with new ones that gave energy use reduction and renewed the existing ones so they are again active. B4 today I was near 100% on energy with the existing ones in place and operational. However, after spending almost all of my MM to renew the existing energy reducing improvements and adding about 7 or 8 on top of that my energy level bar has NOT moved.

Basically, I am at the point right now that 1 upgrade or one new building will reduce production output even though I should be in good standing with all the home improvements I have in place.

AnnieO / ID 7493908

 

Residential improvements work. we have tested this and modifiers take effect immediately after after a RI is applied. Inconsistency appears when moving buildings in and out of inventory.
Please recalculate your energy production and consumption.

 

I did not move any buildings into or out of storage in the last 48 hours. The improvements were working and active when I went to be yesterday morning. When I got up my energy level went from roughly 98% to 76%. SO I checked first for home improvements that had expired and found some. those I renewed with MM. My bar did not move it is still sitting at 76% even after having spent all but 1 MM to renew improvements that previously had got me to 98% energy level. I even used all but 1 improvement (worth 5% energy cost reduction still in inventory) The rest went on other houses replacing things like Needs revenue increase and rent timer decrease. both of those were hard to lose but I can not afford to lose on production because my energy drops below the threshold.

Just now I tried to visit my city and not only is my energy right where it was this morning but I am having other issues as well. I logged in on the coastal side and though I waited for the entire screen to load b4 touching anything, I am having collection and refilling issues. and can not go to the city side to collect or start production on the event items I am working on. I still have 5 events to finish on winter Games but will have to wait til after I get some sleep to try again and hope I can get somewhere on my city.

collection issues= houses not collecting when I refresh page I have only collected like 1 house each time.

Refill issues= clicking the instant fill button and it closes but no product added to diner. after refresh I show the same amount of product as before I used the instant button.

 

Please let us know if the issue persists even after clearing again your browser and flash cache, and testing on a different browser.

 

I took a few days off to test a theory. My improvements have all now expired and power is at the same level as when I logged out a few days ago. My mouse may have been the issue with residential collection. I didn't know it at the time of my original post but my old mouse was going out on me. I replaced it last weekend. Homes are now collecting as they should be and so are brush and timber clean ups.

 

So is this now resolved?